FNB Clearwater Pathetic sevice yet again!!!!

<p>I am so fed up with dealing with the staff at FNB Clearwater mall who are utterly useless!!!! It is frustrating trying to resolve a simple issue for almost 2 months. On Sunday we made our way to FNB to close my account and transfer all my funds out of the account only to be told that I would need to come in during the week as this is the only time that accounts can be closed. Seems like a pathetic excuse for not wanting to work on a Sunday. Why open the branch then??? The consultant then told us that I would need to transfer my funds to another account via Online banking (another excuse for not wanting to work???). After agreeing we asked the consultant to verify that all my contact details on the system were correct which she did confirm. Two days later while trying to do my online transfer I was unable to do so because the consultant did not update my OTP details as requested. What do I need to do to get this sorted? I just have a simple request to close my account and have no further dealings with FNB!!!!</p>