FNB Clearwater and overall customer service sucks

My Wife opened up a business account at the end of March. i had to convince her to use FNB as i am with them and never had any issues and she chose them over standard bank. But with that being said, i am sorry i did. Till date the account is still not in use. She went to FNB clearwater, filled in documents and they gave her a card and told her she will be advised once it is activated. when it was activated, she did what she was supposed to and transferred money in the account, but now for over two weeks the money is still not reflecting, so just sitting somewhere. clients are trying to pay her but the money is not going through. she visited the branch again and they told her there is a hold on the account and they have to open the account. still not done. she went to a different branch they were helping then couldn't help because of a system issue and told her they will call her back. still no call back. she then received a call from a different consultant said this would be sorted out two days ago. still not. we have phoned the account open department and they said she must wait another 3 days, which is the same response she is getting everyday. i don't understand what the issue is and no one can explain or bothers to help her. she is pregnant and working and cant keep running after FNB. i have never received such shocking service from FNB it is absolutely disgusting. the branch is completely useless. i need this to be looked at and sorted out.