FNB CLEARLY NOT INTERESTED IN SERVICE DELIVERY

Ref: 53FY15BG I tried to apply for a sim card and data via the website on Wednesday, 1 November 2017 as the branch that I visited was not interested to help me. I made use of the website because to do it telephonically ( ********** 270) is to untangle a crow's nest. The message I got was that something went wrong with the application and my application was sent for further investigation. I don't understand because all my accounts are well managed. On Friday I could not reach the correct person telephonically as I mentioned previously untangling..... On Saturday I was informed that business hours are only from Monday to Friday, but if you call the number the first message is of 24 hour service. On Monday I lodged a query on the website and the staff member that called me back promised that someone from sales will call me back before 14h00 as I was not available after 14h00. It is Wednesday again and no communication since Monday morning. I tried the website as the staff member who took my call just hung up on me.