FNB clearly doesn't care about its clients when they need help the most!

I have had a ***** situation and FNB for almost a week cannot decide which department it is with. In the interim the money is frozen in the ********** account. I only know this from the other bank. Not my bank. Did you know your card can be used at the atm to change the primary contact number for otps and limits. Without any notification telling you it has been changed. I am in the interim sitting with no available credit. 6 hours altogether of calling with no resolve in sight. Then it is a digital case, then it is a debit card case and guess what no one knows or cares. 2 complaints later, no one has picked up the phone. Only at email saying they can take up to 48 hours. I am considering moving my entire personal and business profile to African Bank. They answer the phone!