FNB Claims pathetic service

My mother had a Funeral cover with FNB, she passed away on Friday , on the same Friday I submitted the claim with all the relevant documents. I was advised Payment will take 48hrs. I called on Monday to follow up & found out nothing had been done on the claim, Jennifer Cotze was the senior assessor **** & said could not get hold of funeral pallor. While they were on the line we called the funeral pallor with no problems we could get hold of them. I called the whole day on Monday not one of them came back to me with a response not even a confirmation of the progress.of the claim. I called again on Tuesdady, the day I am supposed to be putting my mother at her resting place since 8am we are told the managers are in the meeting the claim is sitting with senior assessor and they too are unable to get hold of the funeral pallor. I spoke with Kagiso, Zinhle; Jennifer Cotzee , Mpumuzi. I am so appalled with FNB Funeral cover what pathetic service. If you have their life cover i suggest you cancell and find someone who can keep their promises. With the Covid-19 you only provided with 3 days to bury the body.