FNB claims dept on holiday when it is a normal working day.

Had an accident on the 30th Dec 2022 at 3pm. Called roadside assistance at 15h05 to get my vehicle towed. Palesa answered at 15h20. I held on for almost 20 minutes before she answered. That’s appalling for roadside assistance wait time. When asked if I could arrange for a courtesy vehicle at the same time, I was told that the claims dept have already left at 1pm due to it being the holidays (despite yesterday being a normal working day). I was told I could call back tomorrow (meaning today), as they will be back at 8am. Called back as requested, only to speak to the same agent, Palesa, who had me on hold for almost 5 minutes then tells me that the claims dept is closed on weekends and public holidays. So now I have to wait until Tuesday, 3rd Jan, to get hold of someone who can help me with my claim/courtesy vehicle. FNB do you not realise that accidents happen during weekends and public holidays too?? This is pathetic service. Other insurance companies automatically open a claim and submit a courtesy vehicle request once that roadside assistance call is received.