FNB claims department uncaring & unresponsive

Hi, I submitted a personal loan plus credit card assistance applications in the first week of May 2024 to FNB claims department. Whenever I call them, I am taken from pillar to post. It’s so draining. I have been a good FNB customer over the years. This treatment by FNB claims is puzzling, sad & disappointing.

Home loans department were on the ball & they have already came back to us that our application was successful. Why is the FNB claims uncaring & unresponsive to customers. Very sad.