FNB Claims

I went through a emotional thing

I was ****** at a ATM, immediately I went to my bank to get my card stop and to process a claim to get my money back. I phoned the same day and they told me I need to wait. When I phoned the next day no claim was submitted. Do they actually realize that people are dependent from the money that was ****** from them. Then the lady at FNB even asked me if I gave them the pin otherwise they will not pay me. Do they really think I will go through all of this because I was part of it I am not the ********. This is really terrible experience. I really hope FNB can make their turn around time quicker. I have a disabled child that needs nappies and I can't buy anything as my money got ******. It is really a terrible situation I am in as I am they only person in our household that receives money and this money is so important to me. I really hope FNB can get back to us urgently