fnb claim to be the best bank, their service is pathetic...

I can't believe that this is what it's come to get assistance from big corporate companies... I called fnb on the 27th of August whating assistance with switching my Home loan from standard bank to fnb..the lady said that someone would call me within 48hrs..she said that being a premier banker I have access to 24/7 service..what a joke!.I waited 4 days later for someone from fnb, to get back to me..I was however busy at that time, just about to enter a meeting and asked the consultant to call me after 2hrs. I'm still waiting, it's now 18 days later :/

fnb claim to be the best bank, their service is pathetic...

Maybe ABSA, or Nedbank might be more helpful, and will provide better service, just a simple thing like getting back to clients surely cannot be that difficult..