Fnb 'claim to be a caring bank'

Fnb stopped my homeloan debit order without my authorization, my home loan went unpaid for 2 months.

I have been trying to sort it out for 2 months and absolutely no ons is willing to assist.

I have sent emails, calles the call centre, went onto helpline, went into the bank and nothing nada no one wants to help

Fnb claims they can not understand why the debit did not go off even thought there is evedent provlof of enough funds.

They charged me 16 000 in interested and refused to correct it on their side.

This month I paid 100 rand less and Fnb calls me twice a day to say when are you paying the R100.

How do you explain this you are fast to call me when I owe you money but when the table turns no one cares.

So much for a bank thay cares....

Can someone please help me to sort this out and rectify where you did wrong