MR
MARISA R

1 reviews | Active since Apr 2018

10 Apr 2018, 11:01

FNB Claim Department

DO not ever bank with FNB that fact that they say How can we help? they are more than useless!!! I got ****** at an ATM I put a claim through not only did I have to phone them everyday because they never call you you always have to call them. But they told me over the phone now that I gave my pin to the ****** why in hell will I do something like that are they out of their minds. They just feel nothing for you. They are just refusing to pay my claim!!!! This is a traumatic event happening and the bank makes you feel like you committed the crime. That is how they help you they make you feel that you are part of a crime. But the people who stole my money are just getting away with it.... I hope FNB sees this review and jut think to themselves what are we busy with blaming innocent people.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 11:10
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 11:11
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MR
MARISA R's update10 Apr 2018, 13:21
Reviewer Update
So the feedback I received from this useless FNB on this major loss is that I didn't stop my card in time. Where in fact my card was stop immediately after the incident and I have the sms on my phone. So FNB where exactly do you proof that my card was not stop if you can't even see that your system send me an sms that my card was stopped. I want my money back and I don't really care to what extremes I need to go to I will get my money back from you. Please people be aware that FNB is the same ****** as that the guys are that is *****ing your money. I am so disgusted in them.