AM
Anna M
1 reviews | Active since Jun 2019
05 Jun 2019, 03:27
FNB Claim
I'm very dissappointed with FNB FUNERAL policy. My spouse passed away on the 26 May 2019 due to car accident and I put a claim with FNB on the 28th May 2019. Even today the 5th of June I still haven't got the payment. They take me from pillar to post telling me that they cant get hold of the investigative officer, I gave them his cell number 3times now. Constable Legwabe ********** 417. I made debts preparing for this funeral thinking to get my money soon to pay everyone I owe. I never missed paying my fnb policy not even once,but now I had to struggle to get my money. Please help hellopeter.
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FNB (First National Bank)'s replyOfficial
05 Jun 2019, 10:38Good day Anna Mokwena,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Jun 2019, 10:38
Official
Good day Anna Mokwena,
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologize for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
***