SS
Sandra S

1 reviews | Active since Apr 2019

22 May 2019, 11:41

FNB CIPC/Business banking NO SERVICE!!!!

Still no telephonic communication from FNB to give me a resolution to my problem with CIPC Business Banking.

Do not let them fool you that they are a business that respond. The response was Fedou phoning me to tell me that this matter has been escalated to a Business Banker from the Complaints department. This was at 16h13 yesterday. Up to now 11h33 on 22.05.2019, no one contacted me with a solution. This is after I gave them the solution: All you have to do is submit our documentation to CIPC, pay the R125 over to them (that I have already paid you a month ago) and CIPC can go ahead and register our company. Lerato, Team Leader from New Business Banking, I am still waiting for your reply, you promised that you can submit the documentation? You even asked me which one is more important, opening my FNB business account or registering my company. I told you that my investor is going to withdraw from the business as he does not understand why it is taking me so long to open up a business account, but yet no assistance.

If you want FNB Business Banking to contact you, you have to go via via social media!!!! I have now requested details for the Head of Bussiness Banking to bring this to his attention!!! Anyone who wants to place bets on this? What a JOKE!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2019, 14:35
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards, 

Hello Peter Complaints Team

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