JB
Jan B

1 reviews | Active since Dec 2013

10 Jun 2022, 08:48

FNB CIPC Service

I paid a department of FNB to assist with CIPC registration about 2 months ago. I filled in all the details on the FNB website. Then I received all my company documents from CIPC, littered with spelling errors in the director names. WHY WOULD I SPELL MY OWN AND MY PARTNERS NAMES WRONG? I have phoned FNB 7 x times and each time, my call is either dropped or I am promised a callback. This never happens.

Last call, this morning, was handled by Ethel, reference ***. Again, I was promised that they would call me today, 10/06/2022.

I am approaching two national publications with my horrid experience.

Another department of FNB is now putting pressure on me to open my business bank account with them. I am unsure if I want to continue with this.

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Replies (2)
JB
Jan B's update10 Jun 2022, 10:29
Reviewer Update
This is not a reply. When a client is as desperate as I am after MONTHS of appalling service, one would expect to be contacted sooner.
JB
Jan B's update10 Jun 2022, 11:15
Reviewer Update
So now FNB calls me. For exactly what I do not want.

FNB cannot commit to calling me back regarding how their CIPC department managed to incorrectly load director's names on the CIPC system and how they will fix it.

I keep getting general one liner emails about the closing of the complaint.

Closing without resolving. This after I paid for this service.