FNB CIPC registration nightmare

I app**** for CIPC through FNB. I sent everything by August 21 2018. I was assured that the whole process will take 10 working days. Its almost a month now and I still do not have a response from FNB. I call them everyday but most of the times no one knows which number to call. Once they gave me a number that goes to voicemail everytime i call it. If i call the call center at FNB, they transfer me to the CIPC department but I will end up holding for 30 minutes until i give up and drop the call. I am very disappointed at FNB and they have really delayed me. I have called and complained and was told that someone will call but i'm still waiting.