RM
Rachel M

1 reviews | Active since Feb 2018

23 Oct 2018, 12:53

FNB CIPC Registration is useless

CIPC BUSINESS REGISTRATION A FLOP AT FNB

On the 17th September I registered a business online with FNB.According to the information on the website we were supposed to get the CK Documents within 5 days.

on the 26 of September the consultant phoned me and asked me the required documents wich i did. I've been calling and emailing them to ask how far are they with ck my documents but never attended to and no response. There is still no intervention from FNB or whatsoever and I have already missed an opportunity because I am battling to get the documents from fnb CK on time.Today the 23rd October 2018 and i still don't have the documents.

I did the online application because I know FNB to be effective.

Also the staff at the Call centre for business banking is very rude. I was told I can't speak to supervisors they are not allowed to take calls.Never will I use this service from FNB again or any of my friend or relatives.

absolutely poor service

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2018, 13:26
Official

Good Day Rachel

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***