Fnb CIPC registration

I opted to do company registration thru FNB business division some time in April. Application process went smoothly and business was registered quickly at CIPC. Doing it thru Fnb includes a business account being opened with them. That's when the problems began. They opened the account and sent me my bank card without incident. Then they started requesting supporting documents. I sent documents thru but they keep requesting and account stays in limbo. My phone rings once and soon after I get email to say they tried to contact me. Then at my cost I have to phone them. Customer care people acknowledge that they can see my emails contain the documents. I have since sent in the documents 3 times. It is now mid July and my account is still not available for use. I have been banking with them a while and had great service and great products. This whole experience has been very disappointing. I would like to close this account now please.