ZM
Zizipho M
1 reviews | Active since Feb 2015
03 Jun 2019, 08:39
FNB CIPC : Poor Service!!!
on the 09th of May, I used FNB to register my company and open a business account. I have sent all supporting documentation that was requested. Last documentation that I sent were KYC forms which I sent them the same day they were requested. Did I mention that for me to receive feedback on my application I always have to call them and spend hours waiting on the line? Last week Tuesday I followed up only to be told that they didn't receive my document, I forwarded them the docs. On Friday again when I called, the same story they said they waiting for me to send the documents. I'm soo drained and frustrated by this. I just need my certificate and I will open the business account elsewhere. Please help!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
03 Jun 2019, 12:13 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply03 Jun 2019, 12:13
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
ZM
Zizipho M's updateReviewer Update
24 Jun 2019, 09:53Good day,
After almost a month since I logged a complaint, I still haven't received any feedback. A complaint was logged and that was it, no feedback on the ticket till today. I'm seriously disappointed on FNB service, to open a business account cant take more than a day or 2, but here I am 20 days later still no business account. This is so frustrating, I'm missing out on business opportunities and the only thing I receive from FNB is "Sorry"!!
After almost a month since I logged a complaint, I still haven't received any feedback. A complaint was logged and that was it, no feedback on the ticket till today. I'm seriously disappointed on FNB service, to open a business account cant take more than a day or 2, but here I am 20 days later still no business account. This is so frustrating, I'm missing out on business opportunities and the only thing I receive from FNB is "Sorry"!!
ZM
Zizipho M's update24 Jun 2019, 09:53
Reviewer Update
Good day,
After almost a month since I logged a complaint, I still haven't received any feedback. A complaint was logged and that was it, no feedback on the ticket till today. I'm seriously disappointed on FNB service, to open a business account cant take more than a day or 2, but here I am 20 days later still no business account. This is so frustrating, I'm missing out on business opportunities and the only thing I receive from FNB is "Sorry"!!
After almost a month since I logged a complaint, I still haven't received any feedback. A complaint was logged and that was it, no feedback on the ticket till today. I'm seriously disappointed on FNB service, to open a business account cant take more than a day or 2, but here I am 20 days later still no business account. This is so frustrating, I'm missing out on business opportunities and the only thing I receive from FNB is "Sorry"!!