KM
Kutlo M

1 reviews | Active since Mar 2014

13 Apr 2015, 12:30

FNB CIPC DEPARTMENT *********** STAFF

1.Visited the FNB website to register my business, entered the required information on the final page, an error on the website kept coming up when i contacted FNB CIPC no one understood what i was talking about no one from that department could help.Eventually a friendly consultant at branch level managed to assisted me .<br> <br> 2.After registration online the following day I received a call from consultant advising that they had received my documents, however the was question mark on my proof of residence, however she advised that its not a problem she would come back to me on the matter soon.<br> <br> Two weeks went by no one from FNB CIPC contacted me, i assumed everything is ok.<br> I contacted the FNB CIPC on the 6th March 2015, spoke to consultant advised something is wrong with FNB Registration department system that's why i have not received feed back.<br> <br> On the 9th April i final hear from FNB CIPC department advising me proof of residence can not be accepted.<br> <br> FNB CPIC department takes them three weeks to tell me that proof of residence can not be accepted because i was doing follow ups!!!! The proof of residence was confirmed by my Bank together with statement.Can someone senior CPIC call me

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Apr 2015, 12:37
Official
Hello Kutlo,


Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665504.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)