FNB CIPC Circus

I've tried making use of the CIPC registration service that FNB offers but the process has been difficult. On 15/01/2018 I used the service to register a new company. I was requested to email relevant documentation which I did. After a few days I got a response that the reference number I used was invalid. I then took screenshots of the smses I received showing that the reference number I used was correct. Suddenly it could be traced. Then I got 2 more documents to sign and send back. The company name was a random name that I had not opted for, and the proof of residence showed that I submitted a Tshwane tax invoice. I don't live in Tshwane! I emailed asking about this and got a response this morning saying that FNB CIPC is waiting for my signed documents. I would like to cancel this process and service and I want a refund please.