FNB CIPC

FNB CIPC : I have registered a company through FNB CIPC, I did receive all the relevant documents from CIPC confirming the registration of my company with CIPC as well as SARS. To date I have not received anything from FNB, my e mails are not answered, I approached my local FNB branch to assist me with my business bank account number in order to transfer funds and after 30 minutes waiting in the que was told that there is no account on their system, I phoned FNB business banking and was put on hold for almost twenty minutes whereafter I hang up. My local branch advised me to bring all my documents in order for them to open a business account for me , now what is the purpose of me registering my business trough FNB