BB
Busisiwe B
1 reviews | Active since Jun 2019
02 Jun 2019, 15:59
FNB chose the incorrect municipality.
Good Day
I usually buy electricity on my FNB app and all i do is insert the meter number and all is well. Our statement from Bodacious came and indicated that we owe R200 for water and electricity. Anyway, I bought the electricity but it chose the wrong municipality and took the entire R300 I used and I was charged for arears and service fees of the City of Tshwane Municipality for the same meter number and I only reside in Joburg in the East rand and I am extremely confused. Please help. I didn't receive a token number either because the R300 was charged for fees that are not even linked to this meter. Extremely upset.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
03 Jun 2019, 11:21 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply03 Jun 2019, 11:21
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
