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Busisiwe B

1 reviews | Active since Jun 2019

02 Jun 2019, 15:59

FNB chose the incorrect municipality.

Good Day

I usually buy electricity on my FNB app and all i do is insert the meter number and all is well. Our statement from Bodacious came and indicated that we owe R200 for water and electricity. Anyway, I bought the electricity but it chose the wrong municipality and took the entire R300 I used and I was charged for arears and service fees of the City of Tshwane Municipality for the same meter number and I only reside in Joburg in the East rand and I am extremely confused. Please help. I didn't receive a token number either because the R300 was charged for fees that are not even linked to this meter. Extremely upset.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2019, 11:21
Official
 Good Day, 
 We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team ***