RV
Raymondee V

1 reviews | Active since Jun 2015

22 Oct 2021, 14:55

FNB cheque, revolving loan and loan accounts handed over due to FNB errors!!!

I have an FNB Cheque account- or should I say, a normal cheque account upon which FNB upgraded my fees to the premier cheque account, but did not get the benefits or the card for, charging me fees for an account and 'benefits' for over 2 years now. I moved all my debit orders because of them failing to keep their word on giving me the benefits and sending me the card, to which they failed to do. In 2020, I sent my update on banking to move my debit order for my home loan to an alternative bank to deduct from. They failed to update this. I constantly had to go into the bank, withdraw money from the ATM to pay into my homeloan account. Even when I paid my homeloan earlier than deduction date (27) they would still go into my (now cheque account) to deduct the H/L amount, which had already been paid directly into the homeloan account. When I went into FNB to have this sorted, they told me to call their call centre instead as the home loan staff were no longer office based. When calling home loans department, I'd wait 10+ minutes on the phone waiting to be assisted. Option for a call back was submitted, but no callbacks ever returned. This account had been signed on a 'no overdraft' basis but because of their 'system glitches' they would still charge me for the (ATM paid home loan deductions) home loan deductions R 150, bounce fee, but the home loan was paid directly into this account. They even charged me for a home loan bounced debit in April, when I had paid the home loan directly (ATM) on the 24th, tried to debit H/L again on the 27th. FNB failed me from the beginning when they promised me the benefits and card of the premier card, but never got. I also had a revolving and loan accounts, which to my knowledge, were paid in advance. I had made payments on these 2 accounts, but saw that my balance on these were far ahead. Now, all 3 these were handed over, without a call, notice, sms, call for payment arrangement, no notices at all. They had made no communication regarding this and just handed them over, and made 3rd party companies call me today..I am frustrated at the level of service I have received this far. FNB failed to follow correct procedures prior to handing over these and therefore I WILL GO INTO EACH AND EVERY PLATFORM TO REVEAL THEIR DISCREPENCIES!!! I want people to know that FNB does not follow any legal procedures, they want to hand people over without any awareness of it! Consumers should be careful of this bank, as I can gather a whole lot more evidence to prove the same practice by FNB, with other clients! Garbage bank, I will never ever set foot into again!

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