RP
Ryno P

1 reviews | Active since Dec 2018

19 Dec 2018, 10:23

FNB Cheque Overdraft (20% +) vs Credit Card (17%) - Milking me to pay more Interest on Debt.

I needed a little extra money for vacation, and due to 2 months of unemployment, my Credit card limit is quite high ( 50k - 70k) - and fully used. To use eBucks and gain a level, I app**** for an overdraft on my Cheque account. For 5K - the lady kept prompting me for a higher amount, but I knew my ill discipline would get me into more debt. So in the end, I kept it to R 10k - because as she assured me, I can use my banking App and decrease it. So, I only used R 5k, and the R3230 was sent to my Credit card (interest around 17%, while the Cheque acc is over 20% annually). So after a week, I now see how clever FNB is: they paid R 3230 into my Credit card Acc, decreased the limit with R 4000, and my Cheque Overdraft is now standing on R 8000 +.

FNB is very sly here. I tried to increase my Credit Card limit last night, but got a message that it is declined, because FNB has to be responsible and be sure that I can make my payments. BUT - I am now paying interest on R3230 more on a 20% + interest rate (Cheque Acc), and they are blocking me from returning the money from my Credit card (17% interest), and reducing my Cheque Acc Overdraft to R 5000. When I tried to increase my Credit Card limit, their message was that they have to be responsible credit providers and make sure I can repay them, but... THEY ARE FORCING ME to pay 20%+ on that R3230, by STOPPING me from rather paying it on my Credit Card Acc with a 17% interest rate...

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2018, 14:04
Official
 
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards 
 
Hello Peter Complaints Team 

*** (option one) 

RP
Ryno P's update21 Dec 2018, 10:17
Reviewer Update
Thank you FNB for correcting my Credit card acc limit. Paid the money into my Cheq Acc and decreased the limit again. Thank you for also getting insurance to hear why I was unemployed, to make sure you could not assist with some of my Debt payments. Lovely to know you'll go the extra mile.