fnb cheque dispute

<p>i tried to pay for an oline course, the registeration failed, but my account was charged,</p> <p>i logged the dispute with fnb on the 8th may on recommendationj of someone at the call centre i was told i wouldnt have to provide a slip as one wasnt provided by the merchant or the contact with the merchant</p> <p>i recieved an sms saying they could not process because there was no merchant contact, and i know had to resubmit with merchant contact and have been told i will have to wait another week for their turnaround,</p> <p>i was also told there is no way to escalate the issue</p>