FNB - CHEQUE CLEARANCE HOW MAY WE HELP YOU ???? ABSOLUTELY FALSE !!!

I am a business client of FNB and am absolutely appalled with their service!!! (Sky Fencing Pty)Ltd

I have spent two days trying and hours in calls, trying to request a special clearance on a cheque after the cheque was deposited. FNB assisted me in the same month with this exact issue but now refuse to assist and I kept get putting on hold for over 30 minutes at a time. I logged a complaint via their website and received a reference number and two calls for about 5-7 minutes saying it was escalated and there is someone busy working on it. This same client deposits this cheque into my account every month for the exact same amount , I have requested that the client asks for special clearance but she is quite old and doesn't know much about banking even though I have tried explaining to her.

Every month the cheque is deposited for the exact month, so its a credible source of income. I have explained to the consultants I run a small business and am in need of these funds but I dont think that a FNB Client matters to FNB. !!!!!!!!

I am actually contemplating closing my account with FNB ... CAUSE THE SLOGAN HOW MAY WE HELP YOU , IS ACTUALLY FALSE !!!

I asked a consultant in Randburg so is there anything that FNB can do to help me, his response was I spoke to two people and No unfortunately not after putting me on hold for close to 40 minutes.

VERY VERY DISSAPOINTED !!!!