FNB cheque card *****
<p>On the 19 December my card was used forpayment in some lodge called Ashanti i am not sure where that is as at the time I was in Makro Woodmead with my card in my wallet.I quickly reported this FNB and they asked be complete a ***** form and made a copy of the current card and sent it to them FNB ***** department.Today i made call to follow up on the issue and was informed that I need to pay R300 or do the investigation myself.I am apauled by the service from FNB.They do not care about their customers,I have now lost money that we desparately need.</p>
Good day Mr. Kagiso-tau
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Kagiso-tau
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***