1 reviews | Active since May 2012
FNB cheque card, a nightmare to collect
<p>i receieved an sms saying my card is ready for collection, at no point did someone phone me to ask if i would like the card couriered to me or delivered to a branch.</p> <p> </p> <p>then they just sent it to the branch which i hate going to. they could at least ask me which branch i prefer...</p> <p>i tried to attempt collecting my card at that branch, and you have to wait 30 min just to collect it, thats utter bull ****. </p> <p> </p> <p>i want you to contact me and have my card delivered to me. i cant wait whole day in long ques just to pick up a damn card. really starting to hate this ****ty bank. </p> <p> </p>
Good day Mr. mubz
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. mubz
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
FNB called me immediately to help issue a new card. great service
FNB called me immediately to help issue a new card. great service
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
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