FNB CHELSEA JONES

Chelsea Jones is the most inhumane person I have come across, she froze my business account for a reason I completely do not understand and up to today 3 days later we have had no help whatsoever.

To make matters worse, after sending Chelsea Jones an emails she does not respond to the email but instead sends an email that we should not contact her but rather the call centre and whereas the call centre referees us back to her.

Calls go unanswered and emails are not responded to, to make matters worse account was frozen while in Mozambique and we could not pay the bill for the restaurant. We could not pay for the supper for guests and we could not pay the hotel bill, we could not pay for flights, basically 2 days later we have lost R100 000.00 in not paying for bookings. we have bookings up coming and we can't make payments.

The only excuse to freeze the account is our banking details were appearing on another company invoice of which we do not know who she is referring to as she does not want to disclose what really transpired, best option is to move to another bank as the loss is detrimental to any company. For now we lost clients as they don't understand what we are talking about? Customers want service not excuses.