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Nasreen E

1 reviews | Active since Dec 2012

11 Jun 2019, 12:43

FNB Chatsworth BAD SERVICE

FNB Chatsworth. UTTERLY USELESS AND UNFRIENDLY STAFF! The lady at the entrance was very helpful. I was trying to contact the business desk to PAY the bank, and she said I could use the phone in the bank. I needed a login code however to login. The employee Naseera M refused to simply login to the phone to allow me to speak to the business desk. I can not afford to call from home and hold the line for approx 30 mins, so I went to the branch expecting help. The other employee who refused to give me her name was extremely dismissive, when I asked her name, she raised her voice at me. Remember, I wanted to PAY the bank. Why is it so difficult to give the bank their money! I expected better service and more helpful staff.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jun 2019, 15:07
Official
Good Day Nasreen
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***