FNB - chat services are atrocious.

The online secure chat agents are utterly useless. Rookshana and Mandisa, do t know how to seal with customers iv asked for an update regarding my ***** case-***. Rookshana has the ***** to tell me it's been resolved when I was at the bank the previous day, where I was told the matter had been escalated. How do you do that to clients, that have been with the bank for a long time. On top of that, of that when divert you to agent (Mandisa) and you ask to be transferred back, they give you a landlines, ***!

Fnb needs to do better, it's unacceptable to have Gents who give 0 ****s about client queries.