FNB CHAT AND DEBIT ORDERS

I have been a client of FNB for almost 30 years and have always received great service and convenient ways of doing my banking. In the past two months the turn around time on the online chat has gone from less than 5 min to waiting for hours for someone to respond to you. Their debit orders has also been an issue for the past 2 months, to have to constantly follow up on what should be an easy and convenient process is really frustrating. I hope they improve their service and return to the bank that we know