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chadrobin C
1 reviews | Active since Nov 2016
27 Feb 2019, 12:52
FNB CHAT A WASTE OF ENERGY
What is the point of the chat function on the FNB App when they cannot even answer a simple question - It took me 20 minutes in chatting (with 2 different agents because the response time is so slow it disconnected) all I wanted to know is how long does it take for a International Telegraphic transfer to come through from Australia ... and I am told to phone the Forex Department .... Not can I find out for you ... Let me check ... NOTHING - just palm me off onto someone else ...and then go quiet until the chat times out again
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FNB (First National Bank)'s replyOfficial
27 Feb 2019, 13:41 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Feb 2019, 13:41
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)