FNB charging me for a card which wasnt my fault.

I got my business card in early 2020. I was able to use my card, view and change pin. Then FNB decided to mess with my card & there were foreign deductions on my card. I was advised by FNB to cancel my card at near branch & get a new one. I still had my card with & it wasnt lost or damaged. So then FNB decided to charge for the new FNB card which wasnt my fault. FNB should reverse that charge.