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Sammyfish S

1 reviews | Active since Nov 2013

18 Apr 2017, 15:40

FNB charging me fees for an account that I wanted to close

<p>I lodged a complaint on the 5th April 17 with FNB that Business department was making my life hell concerning my opened account therefore I wanted to immediately close my account. They froze my account while I was in Swaziland, as a result I was stranded as I had around R4600 in that business account. Also, Business department instigated & insulted me and my partner that we were dead whereby they sent email on the 28th April 17 to supply a death certificate. In addition, as I have sent emails to Business department, FNB has not done any single reply or explanation on the above matters. On the 13th April 17, I was charged a monthly fee of R73 even though I told FNB on the 5th April 17 that they must close the account.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 16:39
Official

Good Day

I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)