Fnb charging for life cover without my approval

FNB has been charging my credit card with Life cover, for the last 5 months. Despite numerous requests to my private banker that these charges stop (been arguing this with them for 4 months), and be reversed on my credit card, the bank has chosen not to. Fnb called me today, confirming that I signed for this cover. I explained to them, that I did not, but as usual, they consider themselves to be correct. Seems like the banks have a default rule that the customer is always wrong??

Secondly, I must comment on the level of service from their private banking offering... my banker has been unavailable for the last 2 weeks, and every attempt to get hold of him ends with a message to contact a call center. He has been hnable to sort this matter out for 4 months. Is this what a R450 bank fee comes standard with?

I now understand why customers prefer Investec, and happy to pay a R600 bank fee. Investec is private banking as it should be. FNB calls it Private banking, without anything premium about their service..... rather stick with Investec or and FNB elite account or similar at R99 per month