FNB charging extra while I'm on debt review

I voluntary went under debt review due to various circumstances caused by the lockdown. My debt review company contacted FNB and requested that all activities on my loans be frozen and a proposed payment plan was presented to FNB and was accepted.

Yet each month FNB is still charging and debiting me additional interest and service fees from my two loan accounts. My debt reviewers have been trying to contact them and after various attempts, FNB did refund me on the monthly fee, but refuses to refund me on the additional interest and service fees.

I've contacted FNB debt centre, with absolutely no help, ps.. Not a free number, so airtime wasted! I contacted FNB on Facebook, yet their response was not much help either.

I'm sitting with my hands in my hair as even my debt review company can't even get hold of a supervisor from FNB to assist.

If itvwas small amounts that they were taking off my account, then I could have overlooked it, but FNB is taking huge amounts off! I want to be refunded immediately, otherwise I will close most accounts with FNB and move my main account over to another bank.

I really need assistance now, zo disappointed with FNB's treatment towards me regarding this matter!

0/10 for their service, I've been a loyal customer with FNB for many years and do not appreciate their staffs attitudes towards me!