FNB charging excessive bank fees is unjustifiable

Item: FNB (First National Bank)
Rating: 1
Author: PATRICK F

I would like to lodge a dispute/complaint about the excessive bank charges I have noticed lately on my last three month s bank statements. Give the current epidemic and people s financial situation regarding loss of income and besides that the excessive bank charges for monthly fees (service fees - what is that?) and debit orders that did not go through this is unacceptable. I would like to request a reversal of these fees otherwise I will be moving my money to Capitec bank.

Besides the fact that we are in a financial crisis in South Africa, the fees are unjustifiable to say the least. Charging between R80 and R100 + for a debit order that never went through is unacceptable.

Please advise where I can send highlighted issues I have with my account?

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Replies (1)

PATRICK F's updateReviewer Update

08 Jun 2020, 11:18

I was abruptly told that FNB will not be reversing these charges they are most unfair. How do you justify R80 for a debit order that bounced then another one for R100. I was charged around R8.50 twice in one day as well for who knows what. I am fed up, I will be closing my bank account and going elsewhere if you do not reimburse me that money. Almost R400 in bank charges and we are in a national crisis due to virus lockdowns.

PATRICK F's update08 Jun 2020, 11:18

Reviewer Update