FNB charging a Kid R130.00 for a replacement card

I have opened FNBy Transaction account for my daughter on the 7th of July 2024. I submitted all documentation as requested. I received the sms that the card has arrived at the Branch which I have requested. We went to the Lifestyle center branch in Centurion , only to be told the channel that I used must upload the fica documents. I send the fica documentation multiple times. We went back the branch in september only to be informed that the card has been cancelled. A new card had to be issued. A card replacement fee of R130.00 was charged to my daughters account which is an absolute failure of FNB.