1 reviews | Active since Jul 2015
FNB - Charges refusing refund due to call centre fault
Have been banking with FNB for a while now the service I received recently was very unprofessional I was not made aware of any charges when speaking to the call centre consultant , FNB depleted my funds and now refusing to refund me for their mistake made ny the agent. The manager involved Ivan Njali is not willing to listen to my side only that he cannot assist me further and will not refund my money due to call centre error. Please can someone in a higher position call contact me so that I can deal with
Good day Prema,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Prema,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)