TM
Thandeka M

1 reviews | Active since Nov 2011

15 Oct 2015, 09:18

FNB CHARGES ME TWICE A MONTH ON ONE ACCOUNT

I JUST RECEIVED A MESSAGE NOW FROM FNB FOR REGARDING MY CHEQUE ACCOUNT, TELLING ME THAT MY ACCOUNT IS IN EXCESS. SO I LOG IN AND WHEN I CHECK, I WAS CHARGED<br> R135 SERVICE FEES ON 14 OCTOBER (MID MONTH)<br> R17.60 MONTHLY ACCOUNT FEE ON 14 OCTOBER (MID MONTH)<br> I DON'T UNDERSTAND WHY BECAUSE I HAD ALREADY PAID MY FEES AT THE END OF SEPTEMBER, WHICH WAS FOR THE WHOLE OF SEPTEMBER. SHOULDN'T YOU WAIT FOR THE END OF OCTOBER TO BILL ME AGAIN?<br> <br> PLEASE TELL ME WHY I'M BEING BILLED IN THE MIDDLE OF THE MONTH AND WHAT ARE THESE FEES FOR?<br> <br> I WILL NOT PAY ANY MONEY INTO THIS ACCOUNT BECAUSE THIS WAS NOT MY FAULT. FIX UP YOUR STUPID MISTAKES!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Oct 2015, 09:32
Official
Hello Bhelo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 784208.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)