FNB charges me for their negligence.

I have a credit card account and cheque account with FNB which I opened in 2007. What frustrate me the most on the credit card I have been paying the amount due directly during my pay date, FNB then without my knowledge and informing me debited my cheque account for the past 3 months without my knowledge. In the previous months when this started I then phoned FNB to enquire and informed them that I never instituted a debit of stop payment from my cheque to credit account.

Now in 13 April 2018 when I received my salary as I normally do, I directly paid my credit card, surprisingly on 16 April 2018 they debited my cheque account. I then phoned them and re-explained that since I have already paid the credit card why they debit my cheque account now not enough money would be available for other debit orders.

I also emphasised that should there be an unpaid amount they should not charge me as the fault is theirs, I tried to deposit monies from elsewhere into my account but that was not enough and suprisingly FNB charged me unpaid amounts and did not reverse their debit order.

This has made me to not have money available to firstly pay for my debit orders and spare money even wess now they have charged me for unpaid and my credit profile would get affected.

I have phoned and wrote a compliant to them but no response has been received or reversal done. They have not showed a good customer service and care.