FNB charges me cheque deposit fee for ***** caused by ********

<p>On 21 Jan '17 a man named Desmond ****med me out of my new Huawei P9 lite by "paying" for it via a cheque deposited into my account that day. FNB app showed that the funds were there via my balance but that it wasn't available for withdrawal. 2 days later on 23 Jan '17, the funds from the **** cheque deposit were reveresed. Yesterday, 14 Feb '17 I was HORRIFIED to see that FNB had charged me R40 cheque despoit fee for a cheque that wasn't deposited into my account, but was instead a **** fradulent non-payment from a ********! Utterly disgusted when phoning FNB today Wed 15 February I called FNB call centre at 10h58am on ********** and got the stroppiest repsonse from the call centre agent, whose name was Namina or Nabeela (wish I had written it down), refusing to even contemplate refunding me the R40 illicit fee, saying her Team Leader wouldn't do so either, and then making me hold on forever (10+ minutes, i.e. didn't transfer me) when I asked to speak to the Team Leader. Need this problem escalated IMMEDIATELY or I am going to the Banking Ombudsman and papers, as well as clsoing my FNB "Easy" account. Unsatisfied</p>