KL
Karen L
1 reviews | Active since Oct 2011
12 Mar 2016, 15:35
FNB charges for non-service
I told the branch that my Cheque card was long expired in 2014 but I was told that the card is valid until 2017. I said I never received this new card which valid until 2017. He then went ahead to cancel it and replaced a new one. But my account was immediately deducted by R120, which I was never informed of. In addition, my concern was that the system indicates that I have a valid card and indeed I don't. But he never bother to address my concerns but just went ahead to cancel and replace, with charges. Extremely disappointed with FNB's services!<br>
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FNB (First National Bank)'s replyOfficial
14 Mar 2016, 08:05Hello alwaysk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887509.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887509.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Mar 2016, 08:05
Official
Hello alwaysk,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887509.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887509.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)