MC
Michael C
1 reviews | Active since Jul 2011
23 Nov 2015, 08:36
FNB charges customers for their lack of security
I have had an ongoing problem of R99.00 being debited from my account from an unauthorized debit order. I had done everything FNB requested which was to call the \supplier"and cancel the debit order with them. This didnt help as all the \""supplier\"" did was change their reference number. FNB then charges me R17.00 to cancel the debit order which I found totally unfair as this is the banks fault for allowing these ********** deductions from my account. Furthermore FNB only blocks the debit order for 30 days thus leaving my account vulnerable to further unauthorized debit orders."""
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
23 Nov 2015, 09:31Hello ngj874,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817346.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817346.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Nov 2015, 09:31
Official
Hello ngj874,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817346.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 817346.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
