FNB : Charged for a Temporary Card i didn't need to Withdraw Cash

I went to FNB clear water mall to withdraw cash, my FNB cards both Debit and Credit could not be read by their card reader machines. Note these cards are still new and their card machine could not read the magnetic strips. I can withdraw money from an ATM and pay by tappin with both these cards. So the only option when withdrawing cash is swippin the card. This was not possible, they had to give me a new card so that i can swip on their machine. Later on i noticed they actually charged me for the new card which i personally didnt need, this happened to the client who went in after me and he too had to get a temporary card which he paid for so that he can withdraw his own money when his cards work fine every where apart from the FNB clear water card machine. This is totally unacceptable and makes me reconsider bankin with FNB any more.