FNB CHARGE SERVICE FEES AFTER ACCOUNT DORMANT/INACTIVE SINCE 2018

In 2018 went under debt review - we needed to close our FNB cheque account and opened a new account at another bank for this... With regards to the FNB cheque account (we thought was closed) suddenly made an appearance after nearly 5 years at the end of September 2022 - in a form of a sms said we've owed FNB over R 7 500!!!! After e-mailing 6 different departments and a month later finally managed to get a statement on the account in question...

The R 7 500 is for 'Service Fees'!!!!!! What service did FNB provide us on an account that was dormant/inactive for so many years!!!!! On top of this the rate for these non-existing services on the statement is R440 per month for what?????? What bank in their right state of mind charges such ridiculously high rates??????

We trying to get someone to help us to reverse this 'charges' and close this account like it should have been done in the first place!!!! We DID NOT use their services why must we pay for it?????

We've been transferred to so many *********** consultants - like one told us this afternoon we must write a 'motivational letter' and give reasons - why FNB need to reverse these charges and not make us liable for payment - can you believe such nonsense!!!!

Going to the branch was a further disappointment - they couldn't help and gave us a phone number - ''take it up with this department' - we were told - really!!! If we not trying for over a month to get assistance!!!!!

So please FNB if you read this - where do we go from here?