FNB charge me R725 for INSUFFIC 5 ITEMS

Item: FNB (First National Bank)
Rating: 1
Author: Tanya V

Tuesday I called FNB call centre to inform them that my salary will be paid late and that my account will be overdrawn with R2000.00 which will be rectified Friday. I've had my account for years now and I've never been overdrawn. So this morning I check my account and noticed that I was charged R725.00 for 5 items????? This is completely unacceptable - if somebody had told me that I have to pay R725.00 to be overdrawn with R2000.00 for 4 days I would have went into the bank pay the cash into my account!!! SHOCKING FNB !!!! Im so disappointed in the bank I always trust!!

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

05 May 2016, 12:25

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 917535.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

FNB (First National Bank)'s reply05 May 2016, 12:25

Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 917535.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)

Tanya V's updateReviewer Update

06 May 2016, 04:43

Not even a call from FNB ... just received an email will the fees. Im trying to explain to FNB that there is only 1 overdue transaction on my account (R145.00) BUT they argue that 6 swipes where done ... PLEASE FNB you swipe your card and there is no funds in your account the transaction will be declined!! Today another R290.00 for another 2 swipes ... so total of R1040.00 after I arranged with the bank

Tanya V's update06 May 2016, 04:43

Reviewer Update

Tanya V's updateReviewer Update

06 May 2016, 04:47

FNB Please just unpay the R2664.54 debit order and charge me for an ! unpaid .... and credit the R725.00 and R290.00. I surely learned a very expensive lesson about FNB with this!!!!!

Tanya V's update06 May 2016, 04:47

Reviewer Update

FNB Please just unpay the R2664.54 debit order and charge me for an ! unpaid .... and credit the R725.00 and R290.00. I surely learned a very expensive lesson about FNB with this!!!!!