MK
Martha K
1 reviews | Active since Apr 2019
29 Apr 2019, 11:36
FNB CHARGE FOR POLICY EVEN AFTER ACCOUNT IS SETTLED
I have eventually settled my outstanding loan at FNB on the 25th of April and once again i get charged for a life policy - How the hell do you get away with this.
i can only pay my account on 25th and then guess what? You charging me again a policy amount of R177- The councellor at debt review was not helpfull - No wander people say that you are the worst bank
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FNB (First National Bank)'s replyOfficial
29 Apr 2019, 13:27Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Apr 2019, 13:27
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***