FNB CHARGE BACK
My business account was debited by Google ads on the 21st of February, I queried with them and they send me an email to say it was a mistake , and I should ask my bank , FNB to charge it back , I have been from pillar to post with FNB ! All they want is to cancel my card as they say it's ***** , I understand it's procedure but no one is explaining to me how I am going to get my R500 back , all I get is automated responses, and they can't find my business manager on their system, it's like I'm dealing with 100 departments but not even 1 individual can assist me , branch say online banking , call they say I must submit forms , I have done all of that but still no help !!!! It's frustrating
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Replies (2)
FNB (First National Bank)'s replyOfficial
21 Jun 2021, 08:23Good day Ms Moja,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team.
FNB (First National Bank)'s reply21 Jun 2021, 08:23
Official
Good day Ms Moja,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team.
's updateReviewer Update
29 Jun 2021, 18:48Until this day , there is no solution , they asked for documents I have been sending since Feb, which I sent again , then no one responded to tell me the way forward , if this can be resolved or not , my most confusion is who do I deal with ? Who can at least explain to me the procedure ? Or what I need to do , all I get the matter will be escalated to the relevant department
's update29 Jun 2021, 18:48
Reviewer Update
Until this day , there is no solution , they asked for documents I have been sending since Feb, which I sent again , then no one responded to tell me the way forward , if this can be resolved or not , my most confusion is who do I deal with ? Who can at least explain to me the procedure ? Or what I need to do , all I get the matter will be escalated to the relevant department